Job Description
Join our award-winning luxury hotel chain as a Senior Hotel Manager and lead our prestigious Columbus property. We're seeking a dynamic hospitality professional to drive exceptional guest experiences, optimize operational excellence, and lead a team of dedicated staff. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities within our growing portfolio.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and F&B departments
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue growth
- Manage staff scheduling, training, and performance evaluations
- Monitor budget adherence and financial performance metrics
- Ensure compliance with health/safety regulations and brand standards
- Coordinate with sales teams for corporate and group bookings
- Handle guest complaints and VIP service coordination
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years hotel management experience with luxury properties
- Proven leadership skills in high-volume environments
- Strong financial acumen and P&L management experience
- Excellent communication and conflict resolution abilities
- Proficiency in hotel management systems (Opera, etc.)
- Valid Ohio hospitality certification preferred
- Ability to work flexible shifts including nights/weekends