Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career! At Grand Hospitality Group, we pride ourselves on delivering exceptional guest experiences. This entry-level role is perfect for energetic individuals with a passion for customer service. You'll be the first point of contact for our high-profile guests, ensuring seamless check-ins, managing reservations, and resolving inquiries with professionalism and enthusiasm. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a dynamic environment.
Responsibilities
- Handle guest check-ins/check-outs efficiently using hotel management systems
- Manage reservation inquiries and modify bookings as needed
- Address guest concerns with empathy and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel services and amenities to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn hotel software
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and positive attitude
- Detail-oriented with organizational abilities
- Valid work authorization in the US required