Job Description
Join our dynamic hospitality team at the prestigious Oceanview Resorts Group in Virginia Beach! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences at our premier oceanfront property. With competitive weekly pay, comprehensive benefits, and a vibrant coastal work environment, this role offers immediate career growth in the thriving Virginia Beach tourism industry. If you're a customer service enthusiast with a flair for hospitality, apply today to become part of our award-winning team!
Responsibilities
- Manage seamless check-in/check-out procedures for hotel guests
- Handle guest inquiries and resolve complaints with professionalism
- Process reservations and manage room inventory systems
- Coordinate with housekeeping and maintenance departments
- Process payments and manage cash handling procedures
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate guest records and confidential information
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and organizational abilities
- Basic mathematical skills for cash handling
- Valid Virginia driver's license preferred