Job Description
Join our award-winning hospitality team at Grand Horizon Resorts! We're seeking energetic part-time hotel professionals to create unforgettable guest experiences in Orlando's vibrant tourism hub. Enjoy flexible scheduling, competitive pay, and career growth opportunities in one of Florida's premier destinations.
As a key member of our guest services team, you'll be the first point of contact for international and domestic travelers, delivering exceptional service while maintaining our brand's reputation for excellence.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (Opera/PMS)
- Assist with luggage handling and valet services
- Execute upselling opportunities for room upgrades and amenities
Qualifications
- Minimum 6 months hotel or customer service experience
- Proficiency in property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Valid Florida driver's license preferred
- Basic computer literacy and typing skills
- Ability to stand for extended periods
- Multi-language skills a plus