Job Description
Join our award-winning luxury hotel in the heart of Miami Beach as a Front Desk Agent! You'll be the welcoming face of our property, delivering exceptional service to international and domestic guests. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in one of the world's most vibrant cities. Perfect for hospitality professionals passionate about creating memorable experiences.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints and coordinate with housekeeping/maintenance teams
- Process payments and maintain accurate guest account records
- Provide local recommendations and concierge services
- Uphold brand standards for cleanliness and safety protocols
- Train new staff on front desk procedures and systems
Qualifications
- 2+ years front desk or customer service experience in luxury hospitality
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication skills in English and Spanish
- Strong problem-solving abilities and conflict resolution expertise
- Ability to work flexible shifts including nights/weekends/holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid driver's license and clean background check