Job Description
Join our award-winning team at the heart of Phoenix's vibrant hospitality scene! As a Front Desk Agent at Grandview Hotel Phoenix, you'll be the welcoming face of luxury, delivering exceptional guest experiences in a dynamic 24/7 environment. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our renowned hotel chain. If you thrive in fast-paced settings and take pride in creating memorable moments, apply today to become part of our family!
Responsibilities
- Deliver exceptional guest service through warm check-ins/out, personalized recommendations, and prompt issue resolution
- Manage reservations, room assignments, and billing with precision using our property management system
- Coordinate with housekeeping, maintenance, and security teams to ensure seamless operations
- Handle cash transactions, process payments, and maintain accurate financial records
- Respond to emergency situations calmly and professionally following established protocols
- Uphold brand standards through meticulous attention to detail in all guest interactions
- Train and mentor new team members on hotel policies and service excellence
Qualifications
- 1+ years of hotel front desk or high-volume customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication skills and multilingual abilities (Spanish highly valued)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving skills with a guest-first mindset
- Valid Arizona driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs