Job Description
Join our award-winning team at Grand Plaza Hotels in Las Vegas! We're seeking an energetic Hotel Shift Supervisor to lead our front desk operations and ensure exceptional guest experiences. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth in the heart of the hospitality capital. If you thrive in fast-paced environments and excel at team leadership, apply today!
Responsibilities
- Oversee daily front desk operations during assigned shifts
- Train and mentor front desk staff on service standards
- Resolve guest inquiries and complaints with professionalism
- Manage check-in/check-out procedures efficiently
- Coordinate housekeeping and maintenance requests
- Monitor occupancy reports and adjust staffing as needed
- Ensure compliance with safety and security protocols
- Prepare shift reports and communicate updates to management
Qualifications
- Minimum 2 years hotel supervisory experience
- Strong leadership and conflict resolution skills
- Flexibility to work nights, weekends, and holidays
- Proficiency in hotel management software (Opera preferred)
- Exceptional customer service communication abilities
- Ability to multitask in high-pressure situations
- Valid Nevada gaming license (if applicable)
- High school diploma or equivalent; college degree preferred