Job Description
Join our award-winning team at Coastal Grand Hotel, where we're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of San Diego's vibrant downtown. As the first point of contact, you'll create memorable moments while managing seamless check-ins, reservations, and guest inquiries. We offer competitive compensation, comprehensive benefits, and career growth opportunities within our luxury hospitality brand. Immediate openings available for dynamic professionals who thrive in fast-paced environments.
Responsibilities
- Manage guest check-in/check-out procedures efficiently with attention to detail
- Handle reservation systems, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues appropriately
- Collaborate with housekeeping, maintenance, and F&B teams
- Maintain accurate guest records and financial transactions
- Process payments and manage cash handling procedures
- Provide local recommendations and enhance guest experiences
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of San Diego attractions and transportation
- Valid California driver's license preferred
- Flexible availability including nights, weekends, and holidays