Job Description
Join our award-winning team as a Front Desk Agent at the heart of San Jose's vibrant hospitality scene! We're seeking a dynamic professional to deliver exceptional guest experiences during day, evening, and overnight shifts. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of California's most exciting cities. If you're passionate about service excellence and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Manage guest check-in/check-out processes with speed and accuracy
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Process payments using POS systems and maintain financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local area recommendations and concierge services
- Monitor security protocols and access control systems
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, RoomMaster)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of San Jose attractions and transportation
- Valid California driver's license preferred
- High school diploma or equivalent required