Job Description
Join our award-winning team at the prestigious Grand Hospitality Group as a Front Desk Agent in the heart of Washington, Virginia! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our luxury boutique hotel. No prior experience is required – we provide comprehensive training to set you up for success. This full-time position offers competitive pay, career growth opportunities, and a supportive work environment where your passion for service shines.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional guest interactions
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (no experience necessary)
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Flexible schedule availability (weekends/holidays required)
- Positive attitude and professional appearance