Job Description
Join our award-winning downtown hotel as a Night Shift Front Desk Agent! We're seeking a polished professional to deliver exceptional guest experiences during our busiest overnight hours. This role is perfect for detail-oriented individuals who thrive in dynamic environments and value work-life balance with daytime availability. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our luxury hospitality brand.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with exceptional service standards
- Manage night audit procedures and ensure financial reconciliation accuracy
- Coordinate with housekeeping and security teams for seamless operations
- Maintain security protocols and monitor surveillance systems overnight
- Process payments and manage cash drawer with strict adherence to policies
- Prepare daily reports and update guest preference profiles
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proven ability to multitask in fast-paced environments
- Strong communication and conflict resolution skills
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Flexible schedule including weekends and holidays
- Basic knowledge of Philadelphia attractions and services
- High school diploma or equivalent; hospitality degree preferred
- Ability to stand for extended periods and lift up to 25 lbs