Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of San Jose! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences while operating in our vibrant downtown location. As the first point of contact, you'll embody our commitment to excellence through personalized service and seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of California's most dynamic cities.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize PMS systems for efficient operations
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Valid California driver's license (if driving required)
- Strong attention to detail and organizational abilities
- Basic knowledge of San Jose attractions and services