Job Description
Join our award-winning luxury hotel in the heart of Washington DC and embark on a rewarding hospitality career. We're seeking passionate individuals to deliver exceptional guest experiences while working in a dynamic, supportive environment. Enjoy competitive benefits, growth opportunities, and the chance to be part of a team that celebrates excellence in service.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and optimize room occupancy
- Resolve guest concerns promptly and maintain high satisfaction scores
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management systems for inventory and reporting
Qualifications
- Minimum 2 years of hotel front desk or customer service experience
- Proficiency in hotel property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Washington DC hospitality certification preferred
- Strong attention to detail and multitasking abilities