Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service, handle check-ins/out, and resolve inquiries with finesse. Enjoy competitive benefits, career growth, and a vibrant workplace in Charlotte's thriving hospitality district. If you're passionate about creating memorable stays and thrive in fast-paced environments, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Address guest inquiries and resolve complaints with empathy and efficiency
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash handling procedures
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate reservation records and room status updates
- Collaborate with concierge team for local recommendations and requests
Qualifications
- 1+ years of hotel front desk or hospitality experience required
- Proficiency in reservation systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid North Carolina driver's license (if transporting guests)
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of foreign languages (Spanish preferred)
- High school diploma or equivalent required