Job Description
Join our dynamic team at Sunset Ridge Hotel, El Paso's premier hospitality destination! We're urgently seeking dedicated Front Desk Agents to provide exceptional guest experiences across day, evening, and overnight shifts. This is your opportunity to launch a rewarding career in the heart of Texas with competitive pay, flexible scheduling, and growth opportunities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Uphold brand standards through attentive service and attention to detail
- Maintain security protocols and confidential guest information
- Collaborate with shift supervisors during peak operational periods
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or retail
- Proficiency with hotel management software (e.g., Opera, IDS)
- Strong communication skills in English (bilingual Spanish a plus)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for financial transactions and reporting
- Valid Texas driver's license (if required for property errands)
- Ability to stand for extended periods and lift up to 25 lbs