Job Description
We are looking for a friendly, energetic Front Desk Agent to join our team in Houston, TX. If you are looking for urgent hiring opportunities with no experience required, this is the perfect place to start your career in the hospitality industry.
At Horizon Hospitality Group, we pride ourselves on providing exceptional guest experiences. Whether you are a student, a career changer, or simply looking for a stable job, we offer comprehensive training and a supportive environment.
Why Join Us?
- Competitive Pay: $16.00 - $18.00 per hour.
- No Experience Necessary: We provide on-the-job training.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently using our property management system.
- Answer multi-line phone systems and transfer calls to the appropriate departments promptly.
- Manage guest inquiries, resolve complaints, and ensure a high level of customer satisfaction.
- Handle cash, credit card transactions, and operate the point-of-sale (POS) system accurately.
- Assist with administrative tasks such as filing, data entry, and maintaining the cleanliness of the front desk area.
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready for arrival.
- Process check-outs and ensure all billing information is accurate.
Qualifications
- Must be at least 18 years of age.
- Excellent verbal communication skills and a professional telephone manner.
- Basic computer literacy and typing skills.
- Ability to stand for extended periods and work in a fast-paced environment.
- A positive attitude and a willingness to learn.
- Flexibility to work weekends, holidays, and varying shifts.