Job Description
Join our award-winning hospitality team at Grand Harbor Hotels in the heart of Boston! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences during varied shifts. As the first point of contact, you'll create memorable stays while showcasing Boston's vibrant culture. Enjoy competitive pay, comprehensive benefits, and career growth in a luxury environment.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, inquiries, and billing via Opera/PMS systems
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Perform nightly audits and report discrepancies
- Uphold brand standards for safety and cleanliness
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- High school diploma or equivalent; hospitality degree a plus
- Basic math and cash handling accuracy
- Knowledge of Boston attractions and transportation