Job Description
Embark on an exciting hospitality career at Grand Hotel Minneapolis! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in our downtown landmark. Join our award-winning team where your passion for service shines bright. Enjoy comprehensive training, career growth opportunities, and a vibrant work environment. Apply today to be part of Minneapolis' premier hospitality destination!
Responsibilities
- Check in/out guests efficiently using our property management system
- Handle guest inquiries with professionalism and local expertise
- Manage reservations and room assignments accurately
- Process payments and maintain financial records
- Coordinate housekeeping and maintenance requests
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, PMS systems)
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and problem-solving abilities
- Positive attitude with guest-focused mindset
- Ability to stand for extended periods