Job Description
Join the award-winning Memphis Grand Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic hospitality professional to deliver exceptional service in the vibrant heart of downtown Memphis. This role offers competitive compensation, growth opportunities, and the chance to work with a passionate team in one of the city's most iconic locations. If you thrive in fast-paced environments and take pride in creating memorable moments for guests, we want to hear from you!
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations, room assignments, and special requests
- Resolve guest concerns with empathy and professionalism
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Promote hotel amenities and local attractions
- Maintain a clean, organized front desk area
Qualifications
- 1+ years of hospitality or customer service experience
- Proficiency with reservation systems (Opera, Fidelio, etc.)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Memphis tourism and attractions
- Valid Tennessee driver's license preferred
- Flexible availability including weekends/holidays
- High school diploma or equivalent required