Job Description
Join our award-winning team at Grand Plaza Hotel, Cleveland's premier luxury destination in the heart of the city's vibrant cultural district. We seek a charismatic Front Desk Agent to create memorable guest experiences through exceptional service and local expertise. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our global hospitality network. If you thrive in fast-paced environments and possess a passion for Cleveland's tourism scene, we encourage you to apply.
Responsibilities
- Manage check-in/check-out processes efficiently while maintaining accuracy in reservation systems
- Provide personalized recommendations for Cleveland attractions, dining, and events
- Resolve guest inquiries and concerns promptly with a solutions-oriented approach
- Process payments and maintain secure cash handling procedures
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness
- Uphold brand standards through professional appearance and service excellence
- Utilize Opera property management system for daily operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Ohio driver's license (for occasional errands)
- Basic knowledge of Cleveland tourism landscape
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift 25 lbs