Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to be the welcoming face of our premium Richmond location. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservation systems, and exceptional service delivery. Join our supportive team where your passion for helping others shines, and enjoy competitive pay, benefits, and growth opportunities in Virginia's thriving hospitality sector.
Responsibilities
- Deliver exceptional guest experiences during check-in/check-out processes
- Manage reservation systems and room assignments efficiently
- Respond to guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards and cleanliness protocols at the front desk
- Assist with special event coordination and local area information
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal abilities
- Basic computer literacy with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and customer service mindset
- Flexibility to work evenings, weekends, and holidays
- No prior experience necessary – training provided!