Job Description
Join our award-winning Louisville hospitality team at Grand Hotel Louisville, where exceptional service meets Southern charm. We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning guests. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in the luxury hospitality sector. If you thrive in fast-paced environments and possess a passion for creating memorable guest experiences, apply today to become part of Louisville's premier hotel experience.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations, inventory, and billing with precision
- Resolve guest inquiries and concerns promptly using strong problem-solving skills
- Coordinate with housekeeping, maintenance, and dining teams to ensure seamless operations
- Maintain accurate guest records and confidential information
- Execute upselling strategies to enhance guest satisfaction and revenue
- Assist with valet services and concierge requests as needed
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency in property management systems (Opera, Fidelio, etc.)
- Exceptional communication and interpersonal skills
- Ability to multitask effectively in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid driver's license with clean driving record (for valet duties)
- Flexible availability including nights, weekends, and holidays