Job Description
Join our award-winning team at Pacific Gateway Hotel & Resort, where luxury meets coastal charm in the heart of San Diego. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, delivering exceptional hospitality experiences that create lasting memories. We offer competitive compensation, comprehensive benefits, and a vibrant work culture in one of America's most dynamic cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate issues to management as needed
- Operate PMS systems (Opera) and maintain accurate guest records
- Collaborate with housekeeping, concierge, and valet teams for seamless operations
- Upsell premium rooms, suites, and hotel amenities to maximize revenue
- Maintain a professional, welcoming lobby environment at all times
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Valid California driver's license with clean driving record
- Ability to work flexible shifts including nights, weekends, and holidays
- Spanish fluency strongly preferred
- Professional appearance and polished customer demeanor
- Knowledge of San Diego attractions and local area