Job Description
Join our award-winning downtown Detroit hotel team as a Front Desk Agent! We're seeking a hospitality professional to deliver exceptional guest experiences at our landmark property. This full-time role offers competitive compensation, career advancement opportunities, and a vibrant work environment in the heart of Detroit's cultural district. If you're passionate about service excellence and thrive in dynamic settings, we invite you to become part of our renowned hospitality family.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate records of guest preferences and special requests
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends and holidays
- Valid Michigan driver's license and clean driving record
- High school diploma or equivalent required
- Basic knowledge of Detroit attractions and transportation