Job Description
Join our dynamic hospitality team as a Front Desk Agent in Baltimore, MD! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our premium downtown location. No experience required—comprehensive training provided. This part-time role offers flexible hours and is perfect for students or career changers looking to enter the thriving hospitality industry.
At Hospitality Plus Baltimore, we pride ourselves on creating memorable stays for every guest. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Our supportive team environment ensures you'll thrive while developing valuable customer service skills.
Responsibilities
- Manage seamless guest check-in/check-out procedures
- Handle reservation systems and room assignments
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold cleanliness and organization at the front desk
- Assist with special event coordination and VIP requests
Qualifications
- No prior experience required – we provide full training
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Pleasant, professional demeanor
- Flexible availability including weekends/holidays
- Valid Maryland ID or driver's license