Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking charismatic individuals to create memorable guest experiences at our premier Charlotte location. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, growth opportunities, and a vibrant team environment in the heart of Uptown Charlotte.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and room assignments using our proprietary booking system
- Handle guest inquiries with prompt, solutions-oriented communication
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through attentive service and attention to detail
Qualifications
- High school diploma or equivalent (required)
- Outstanding interpersonal and communication skills
- Proficiency with basic computer applications (MS Office)
- Strong problem-solving abilities and customer focus
- Flexible availability including weekends and holidays
- Positive attitude and eagerness to learn hospitality protocols
- Ability to stand for extended periods and lift up to 25 lbs