Job Description
Join the prestigious Grand Plaza Hotel in the heart of Los Angeles! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our luxury downtown property. As a Front Desk Agent, you'll be the first point of contact for our international clientele, embodying our commitment to excellence. Enjoy competitive benefits, career growth opportunities, and work in a vibrant environment surrounded by LA's iconic landmarks.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping, maintenance, and dining departments
- Maintain accurate guest records and confidential information
- Upsell hotel services and amenities to enhance guest satisfaction
Qualifications
- Minimum 2 years hotel front desk experience required
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (Opera/PMS)
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Multilingual abilities (Spanish/Chinese) highly desirable
- High school diploma or equivalent; hospitality degree a plus