Job Description
Join our dynamic hospitality team as a Front Desk Agent at the prestigious Grand Oasis Hotel in Las Vegas! We're seeking energetic professionals to deliver exceptional guest experiences while showcasing the vibrant spirit of the Entertainment Capital. This part-time role offers flexible hours and the opportunity to be the first point of contact for our diverse international clientele.
As a cornerstone of our guest services, you'll manage check-in/check-out processes, handle reservations, and resolve inquiries with professionalism and flair. Enjoy competitive compensation, complimentary meals during shifts, and career advancement opportunities within our growing luxury hotel chain. Perfect for students, career changers, or hospitality enthusiasts seeking a rewarding part-time position in a world-renowned destination.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using Opera property management system
- Process payments, handle cash transactions, and maintain accurate billing records
- Respond to guest inquiries and resolve complaints with exceptional service standards
- Coordinate with housekeeping, maintenance, and security departments to ensure seamless operations
- Upsell hotel amenities, dining options, and local attractions to enhance guest experiences
- Maintain a clean, organized front desk environment and manage key inventory
- Assist with emergency procedures and ensure guest safety protocols are followed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months of customer service experience in hospitality or retail
- Proficiency in property management systems (Opera, Fidelio) and MS Office
- Exceptional communication skills and multilingual abilities (Spanish highly valued)
- Strong problem-solving abilities and conflict resolution techniques
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Nevada work permit and ability to pass background check
- Professional appearance and positive, approachable demeanor