Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and become the first point of contact for discerning travelers. We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing seamless check-in/check-out processes. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's fastest-growing cities.
Why Work With Us?
• Industry-leading training programs
• Health/dental/vision insurance
• Employee discounts on hotel stays
• 401(k) with company match
• Tuition assistance for hospitality certifications
Responsibilities
- Deliver personalized guest services including check-in/out, room assignments, and concierge support
- Manage reservation systems, billing inquiries, and payment processing
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Upsell premium rooms, amenities, and local experiences to enhance revenue
- Maintain accurate records of guest preferences and special requests
- Collaborate with security teams to ensure property safety protocols
- Train new agents on operational procedures and brand standards
Qualifications
- 2+ years in hotel front desk or guest services role
- Proficiency with Opera/PMS property management systems
- Exceptional communication and conflict resolution skills
- Valid North Carolina hospitality certification preferred
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Charlotte attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Fluency in English; Spanish proficiency a plus