Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown Austin location. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our expanding luxury hotel portfolio. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become the face of our premier hospitality destination!
Responsibilities
- Manage seamless check-in/check-out processes for guests
- Handle reservations, billing inquiries, and payment transactions
- Resolve guest concerns with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and property management systems
- Promote hotel amenities and local attractions
- Execute security protocols and emergency procedures
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in property management systems (Opera/Micros)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of local attractions and services
- High school diploma or equivalent
- Valid Texas driver's license preferred
- Fluency in English; Spanish a plus