Job Description
Welcome to The Grand Detroit Hotel, a beacon of luxury in the heart of the Motor City. We are currently seeking a highly motivated and professional Front Desk Agent to join our elite hospitality team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
Why Join Us?
- Daily Pay Option: Get paid what you've earned every day.
- Competitive Compensation: Earn between $18.00 - $22.00 per hour.
- Health & Wellness Benefits: Comprehensive medical, dental, and vision coverage.
- Growth Opportunities: Clear pathways for career advancement within the hotel group.
As a Front Desk Agent, you will be the first point of contact for our guests. Your role is pivotal in ensuring a seamless check-in and check-out process while maintaining the highest standards of service and security.
Responsibilities
- Greets guests warmly upon arrival, ensuring a smooth check-in process using the Property Management System (PMS).
- Handles guest inquiries, requests, and complaints with patience and professionalism, escalating complex issues to the manager when necessary.
- Manages room assignments, reservations, and billing information with 100% accuracy.
- Maintains the front desk area, lobby, and restrooms to the highest aesthetic standards.
- Assists in coordinating with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
- Processes payments and issues receipts efficiently.
- Upholds all safety and security protocols, including ID verification and fire drill procedures.
Qualifications
- High school diploma or GED is required; hospitality degree or certification is a plus.
- Minimum of 1-2 years of experience in a hotel front desk or customer service role.
- Proficiency in MS Office Suite and hotel PMS software (e.g., Opera, Micros).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong problem-solving abilities and a positive, service-oriented attitude.