Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of Oklahoma City. This is your opportunity to thrive in a dynamic hospitality environment with competitive benefits and growth potential. Apply today to become part of our family!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments
- Utilize hotel management systems (e.g., Opera) for bookings
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Strong communication and conflict resolution skills
- Proficiency with reservation software (Opera, etc.)
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent required
- Valid Oklahoma driver's license (if airport shuttle duties)