Job Description
Join our award-winning team at Sunset Hospitality Group as a Front Desk Agent in the vibrant city of El Paso! We're seeking customer service enthusiasts to deliver exceptional guest experiences at our premium downtown location. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in the hospitality industry. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage guest check-in/check-out processes using hotel management software
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Coordinate with housekeeping and maintenance teams to ensure operational efficiency
- Process payments and maintain accurate financial records
- Provide local recommendations and assist with guest requests
- Uphold safety protocols and emergency response procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic math and cash handling proficiency
- Professional appearance and multilingual abilities (English/Spanish a plus)