Job Description
Join Boston's premier luxury waterfront destination! The Seaport Grand Hotel is seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant downtown location. We offer competitive compensation, comprehensive benefits, and growth opportunities within a world-class team environment.
Responsibilities
- Deliver personalized guest services at front desk, concierge, and valet positions
- Maintain immaculate guest rooms and public areas following brand standards
- Coordinate seamless dining experiences in our award-winning restaurant
- Resolve guest inquiries with professionalism and solution-oriented mindset
- Collaborate with cross-department teams for operational excellence
- Execute safety protocols and emergency procedures
- Utilize property management systems for reservations and billing
Qualifications
- Minimum 1 year luxury hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends
- Basic knowledge of hotel operations and POS systems
- Valid Massachusetts Food Handler/ServSafe certification (if applicable)
- Attention to detail and commitment to cleanliness standards
- Proven problem-solving abilities in high-pressure situations
- Team-oriented approach with collaborative mindset