Job Description
Are you a natural leader with a passion for hospitality? The Grand Portland Hotel & Suites is looking for a dedicated Weekend Shift Manager to join our dynamic team. In this pivotal role, you will oversee the hotel's weekend operations, ensuring seamless guest experiences while managing a team of front desk agents and housekeeping staff.
We pride ourselves on delivering premium service in the heart of Portland. As a Weekend Shift Manager, you will be the face of our establishment during peak hours, handling guest inquiries, resolving issues efficiently, and maintaining the highest standards of cleanliness and safety.
Why Join Us?
- Competitive Pay: Earn between $19.00 and $26.00 per hour depending on experience.
- Flexible Schedule: Enjoy a consistent weekend schedule (Fri-Sun) with guaranteed time off during the week.
- Perks & Benefits: Employee discounts on dining and room stays, health insurance options, and paid training.
- Growth Opportunities: Clear pathways to Assistant General Manager and Director of Operations.
Responsibilities
- Oversee all front-of-house operations, including check-in/check-out processes and concierge services, during weekend shifts.
- Supervise and mentor a diverse team of front desk agents, housekeeping staff, and security personnel.
- Manage daily shift schedules, ensuring adequate staffing levels to meet guest demand.
- Handle escalated guest complaints and emergencies with professionalism and empathy.
- Conduct nightly security rounds and inspect facilities for maintenance issues.
- Monitor inventory levels for room supplies and report shortages to the purchasing department.
- Train new staff on hotel policies, safety protocols, and customer service standards.
Qualifications
- Minimum of 2 years of experience in hotel operations, hospitality management, or customer service.
- Previous supervisory or shift leadership experience is highly preferred.
- Flexibility to work weekends, holidays, and rotating shifts as required.
- Strong communication and interpersonal skills with a focus on conflict resolution.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Clean background check and valid driver's license.