Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets California luxury! We're seeking passionate Front Desk Agents to create unforgettable guest experiences in the heart of LA. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant work environment in one of the world's most exciting destinations.
As the first point of contact, you'll embody our commitment to excellence while mastering reservation systems, guest relations, and operational excellence. Perfect for recent graduates or career changers seeking dynamic growth in the hospitality industry.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries, modifications, and confirmations via phone/digital channels
- Resolve guest concerns promptly using problem-solving best practices
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial records
- Execute upselling opportunities for premium hotel services
- Conduct daily audits of front desk operations
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years customer service experience (hospitality a plus)
- Proficiency with Opera/PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Los Angeles attractions and transportation
- Valid California driver's license (if required for valet duties)
- Ability to stand for extended periods