Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in vibrant Austin! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury downtown location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of America's most dynamic cities. Be the first impression for our international clientele while working in a state-of-the-art facility with industry-leading training.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Utilize property management systems (Opera/PMS) efficiently
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Austin attractions and transportation
- Valid Texas driver's license (for occasional errands)
- High school diploma or equivalent required