Job Description
Launch your hospitality career at Grand Plaza Hotel – a premier destination in the heart of San Francisco! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservation systems, and property operations. Join our dynamic team and become the welcoming face of our luxury hotel.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Assist with concierge services and local recommendations
- Uphold brand standards through professional appearance and communication
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Basic computer proficiency (MS Office, reservation systems)
- Flexible availability including weekends and holidays
- Positive attitude with genuine passion for hospitality
- Ability to stand for extended periods