Job Description
Join our award-winning team at Coastal Hospitality Group as a Weekend Front Desk Agent! We're seeking a charismatic and detail-oriented professional to deliver exceptional guest experiences during our peak weekend operations. Enjoy a dynamic work environment with competitive pay, flexible scheduling, and opportunities for advancement. If you thrive in fast-paced settings and love making people feel welcome, apply today!
Responsibilities
- Check in/out guests efficiently while verifying reservation details and processing payments
- Manage room assignments and key distribution with precision
- Address guest inquiries and resolve complaints promptly
- Operate property management systems (PMS) and maintain accurate records
- Coordinate with housekeeping and maintenance teams for special requests
- Process mail/amenities and handle guest packages securely
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS software (Opera, Cloudbeds, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Virginia driver's license preferred
- Flexible availability for weekend shifts (Fri-Sun)
- Basic math and cash handling abilities
- Positive attitude with teamwork focus