Job Description
Join our award-winning hospitality team at Grand Horizon Hotels in Denver! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth potential. Be the smiling face that welcomes travelers from around the world while mastering premium service standards in Denver's vibrant tourism scene.
Responsibilities
- Seamlessly manage guest check-in/check-out processes with attention to detail
- Operate property management systems (Opera/PMS) for reservations and room assignments
- Resolve guest inquiries and concerns with proactive problem-solving
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through personalized guest interactions
- Assist with VIP arrivals and special event preparations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility for evening/weekend/holiday shifts
- High school diploma or equivalent required
- Valid Colorado driver's license preferred