Job Description
Join our award-winning team at Grand Harbor Hotel Group in vibrant Long Beach, CA! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in one of California's premier coastal destinations. Immediate openings available – start your hospitality career today!
Responsibilities
- Efficiently manage guest check-ins/check-outs using property management systems
- Process reservations, modifications, and payments accurately
- Address guest inquiries and resolve complaints with empathy
- Coordinate with housekeeping, maintenance, and dining teams
- Maintain detailed records of guest preferences and feedback
- Uphold brand standards through exceptional service delivery
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license (for valet duties)
- Flexible availability including weekends and holidays
- Basic knowledge of Long Beach attractions and services
- Positive attitude and problem-solving mindset