Job Description
Join our award-winning luxury hotel in the heart of Dallas! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll create memorable stays through personalized service, seamless check-ins/out, and local expertise. Enjoy competitive pay, comprehensive benefits, and career growth in one of Texas' most vibrant hospitality scenes.
Responsibilities
- Deliver exceptional guest service via phone, email, and in-person interactions
- Efficiently manage check-in/out processes using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions to enhance guest experience
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Texas driver's license and clean driving record
- Basic knowledge of Dallas attractions and transportation
- High school diploma or equivalent required