Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in Houston! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and 24/7 operations. This full-time role offers competitive pay, comprehensive benefits, and opportunities for advancement in the hospitality industry. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage guest check-ins/check-outs with efficiency and professionalism
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with empathy and proactive solutions
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records in hotel management systems
- Uphold brand standards for cleanliness and safety protocols
- Collaborate with overnight/weekend shift teams
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in customer service or front desk roles
- Proficiency in hotel management software (e.g., Opera, IDS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Houston attractions and transportation
- Valid Texas driver's license (for occasional errands)
- Fluency in English; Spanish bilingualism a plus