Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Portland! We're seeking dynamic professionals to deliver exceptional guest experiences in our luxury downtown hotel. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth in the vibrant hospitality industry.
Our Front Desk Agents are the face of our hotel, creating memorable stays for international travelers and business guests alike. With flexible shift schedules including evenings, weekends, and holidays, you'll enjoy a dynamic work environment while mastering hospitality excellence.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with speed and precision
- Manage reservation systems and optimize room assignments for maximum occupancy
- Handle guest inquiries via phone, email, and in-person with exceptional problem-solving
- Process payments and maintain accurate financial records using POS systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to enhance guest satisfaction and revenue
- Maintain immaculate lobby and reception area standards
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, etc.) preferred
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Basic math and cash handling accuracy
- Valid Oregon driver's license (for occasional errands)
- Ability to stand for extended periods and lift 20 lbs