Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent in the heart of Chicago! We're seeking charismatic professionals to deliver exceptional guest experiences at our luxury downtown location. As the first point of contact, you'll embody our commitment to hospitality excellence while enjoying competitive compensation, comprehensive benefits, and career advancement opportunities. Perfect for detail-oriented individuals passionate about creating memorable stays for international and domestic guests.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modifications using Opera PMS system
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments, manage cash floats, and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Provide local recommendations and assistance to enhance guest experiences
- Maintain organized front desk operations during peak and off-peak hours
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical aptitude for cash handling
- Valid Illinois driver's license and reliable transportation
- Professional appearance and fluency in English (bilingual Spanish preferred)