Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Raleigh, NC! We're seeking energetic professionals to deliver exceptional guest experiences during evening and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic hospitality environment. If you thrive in fast-paced settings and excel at creating memorable guest interactions, this is your opportunity to shine!
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment details
- Manage room assignments and address guest requests with prompt solutions
- Operate property management systems (PMS) and handle cash transactions accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Respond to emergency situations following established protocols
- Maintain security protocols during overnight shifts
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, RoomKey)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid NC driver's license and clean driving record
- Basic first aid/CPR certification (or willingness to obtain)