Job Description
Join our award-winning luxury hotel in Miami Beach as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant destinations.
Responsibilities
- Handle guest check-in/out procedures efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local expert providing recommendations for dining and attractions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera property management software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Florida driver's license preferred
- Fluency in English and Spanish required; additional languages a plus