Job Description
Join our award-winning hospitality team at the Grand Hotel Kansas City, a premier downtown destination. We're seeking passionate individuals to create memorable guest experiences at our front desk. This entry-level position offers comprehensive training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, employee benefits, and the chance to grow within our luxury hotel chain. Perfect for recent graduates or career changers looking to enter the vibrant hospitality industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office
- Exceptional customer service skills
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Previous hospitality experience preferred but not required
- Professional appearance and demeanor
- Valid driver's license (for potential errands)