Job Description
Join our award-winning hospitality team at Grand Hotel Kansas City, where every guest interaction creates lasting memories. We're seeking a dynamic Front Desk Agent to be the welcoming face of our luxury downtown property. If you thrive in fast-paced environments, excel at problem-solving, and possess a passion for exceptional service, this is your opportunity to grow in a supportive atmosphere with competitive benefits and career advancement paths.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations, rate inquiries, and loyalty program engagement
- Resolve guest concerns promptly using conflict resolution best practices
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management software (e.g., Opera) for daily tasks
- Support concierge services with local recommendations and activity bookings
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency in property management systems and MS Office Suite
- Exceptional communication and multitasking abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and conflict resolution skills
- Attention to detail in financial transactions and documentation
- Positive attitude with commitment to luxury service standards