Job Description
Join our award-winning luxury hotel in the heart of Washington DC and lead our exceptional guest experience team. As a key member of our hospitality operations, you'll drive service excellence while managing daily hotel operations. We offer competitive benefits, career growth opportunities, and a vibrant workplace culture in one of America's most dynamic cities.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Train and mentor staff to deliver premium guest experiences
- Resolve guest concerns with professionalism and urgency
- Collaborate with departments to ensure seamless service delivery
- Monitor performance metrics and implement improvement strategies
- Manage inventory and operational budgets effectively
- Ensure compliance with hospitality industry standards
Qualifications
- Minimum 3 years hotel management experience
- Proven leadership in high-volume hospitality environments
- Strong problem-solving and conflict resolution skills
- Excellent communication and interpersonal abilities
- Proficiency in hotel management software systems
- Flexibility to work evenings, weekends, and holidays
- Valid Washington DC hospitality certification preferred
- Bachelor's degree in Hospitality Management or related field